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Backorder and availability situations

June of 2005 brought us a number of challenges including a commitment to attending military training which disrupted business here considerably in the time that I was out of contact with the Internet and the computer used by my primary helper was also out of commission.   

On June 10th, I was out in a US Army desert training base (stateside) attempting to use a cell phone to find out what was going on when I learned that the Paypal account was inoperable.   I returned from training exhausted and seriously backlogged on business to find out that someone at Paypal had decided that this website was "in violation of the paypal use policy"  specifically what they referred to as "inappropriate knives, gun parts and military items".    Unknown to me until a week after it happened, my account had been frozen and about the only transactions I could complete were refunds.   I have since issued refunds until the account has been drained and now cannot receive payments on that account.   Part of this was that when faced with the money being seized by the corporation or simply giving the money back to the customers, I decided that the customers were the more deserving party and can re-send the orders by snail mail at a later date.    

As a business, we do have considerable inventory on hand to finish shipment on outstanding orders which is now a slower process because it has become more difficult to track which orders have been shipped already and which ones are actually getting to the customers, but at this point we have already issued refunds on the merchandise that was backordered to the point that it would be unlikely to ship within the first two weeks of July 2005.   I would urge anyone who has an order outstanding and has not received the merchandise to now be in contact with alexo53@hotmail.com to make sure we can coordinate getting your merchandise to you.   Several large shipments from NcStar, Tac-force, Stag Arms and other suppliers came in while I was away and shipping backorders now primarily just a matter of time and organization.   

We expect to restructure the online sales portion of this situation in the early part of September 2005 but until then are setting up to take orders conventionally by snail mail and on a limited basis (and limited merchandise selection) through another business associate.     

When contacting us at alexo53@hotmail.com about your outstanding order, please include this information in your email:

An actual usable mailing address for shipping the items you have not yet received. 

A description of the items you have not yet received.

The approximate date you originally placed the order.  

The email address and or name you used when you originally placed the order. 

We may ask for a phone number to discuss acceptable product substitutions and shipping options on some items.   You do not have to include this in your emails, but it will help.